Common FAQs for Online Giving
Q: Is it safe to give online?
A: Yes! Transactions are highly encrypted and are securely transferred in an encrypted state until they reach their destination. Standards and requirements are extremely high due to the highly sensitive nature of the information being transmitted. It is no different than any other online transactions you engage in like other online bill payments or Amazon, etc.
Q: From what types of bank accounts can I give?
A: You can give online from your checking or savings account, or even from a credit card. As a matter of sound financial stewardship, we discourage the latter unless you pay that card off every month (e.g., use a particular credit card to accumulate “points” or “miles”).
Q: Are there any charges or fees to give online?
A: No. Check with your bank if they have any fees on their side, but Snowy Range Evangelical Free Church does not charge any fees with an online gift. The dollar amount that you specify as your gift is the amount that will be recognized as your donation. SREFC is charged a fee for online transactions (a normal merchant process). If you would like to consider an additional 3% to cover that fee we would be grateful, but it is by no means necessary.
Q: Can I make a one-time contribution?
A: Most definitely. You have the choice. You can either set up a one-time contribution or a recurring contribution. You just specify one-time gift when you are in your bank’s online account system.
Q: What are my options for the frequency of a gift if that’s what I want to do?
A: Check with your bank’s online system, but generally speaking if you want to set up recurring gifts you have the option of giving weekly, bi-weekly, bi-monthly (with the specific dates specified), once a month, quarterly, or even yearly. Almost all online banking systems now allow a great deal of flexibility.
Q: If I decide to set up automatic recurring gifts can I stop them at any time?
A: Of course! You can stop any recurring contribution at any time. All you need to do is simply log on to your account and change the appropriate information… However, please note: Per IRS regulations, once a gift has been made to the church it cannot be refunded. So you can stop future gifts, but already offered gifts are non-refundable (per the IRS, not SREFC).
Q: Can I review my donation history online?
A: Most likely. Almost all banks provide transaction histories of your online contributions. Please confirm with your banking institution. Snowy Range Evangelical Free Church will also keep records of your contributions as before.
Q: Does SREFC continue to send my annual giving statements as before?
A: Absolutely! SREFC will continue to send you your regular giving statements. As always, they are sent to your address on file for tax purposes. The only thing that changes with online giving is the method you are using to make your offerings.
Q: When are contributions taken from my bank account?
A: Contributions are normally taken from the specified bank account within 48 business hours of the date you requested. This allows time for the contribution to be processed by both your bank and the church’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.
Q: Am I allowed to designate my gift to a particular fund?
A: You are able to designate your gift to a specific fund. There should be a “notes” place on your bank’s electronic form. If you designate there it should be noted on the check your bank sends us. Unless it is for a specific pledge we prefer it be donated to the general fund, and is unless noted otherwise.
Q: How will I know I’ve set up my contribution correctly?
A: Immediately after setting up your contribution most banks send a confirmation e-mail.
Q: Who do I contact if I have any additional questions regarding online giving?
A: If you have questions, concerns or comments about SREFC’s online giving service please contact our church office. You may either call (307.742.0153) or email. Please remember to be careful about providing confidential information via email.